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How To Maximize Your Contact Center  

The channels used by your customers are changing—clients aren’t just calling in to speak to agents anymore! Is your Call Center prepared for this shift? According to Salesforce, 91% of clients would use an online support center if it were available and tailored to their needs. Now, with omnichannel, it can be. Use these eight tips to maximize your Omnichannel Contact Center and get ahead of the competition. 

 

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About our Sponsor, Evolve IP:

The cloud is now about building a strategy around multiple cloud services and integrating them together to make IT more efficient. Evolve IP delivers customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work with the applications you already use in your business. Disaster Recovery, Contact Center, Unified Communications, Desktops and Infrastructure…Experience Cloud as a Strategy. To learn more, visit  https://www.evolveip.net or call 877.459.4347.