What Skills Will Customer Service Agents Need in 2018 and Beyond?

The predictions for 2018 are continually rolling in, well into 2018, and one trend that continues to stand out is that 2018 will be the year of customer service. Your company's customer service agents stand on the front lines of delivering that world-class experience during each and every call.


Here's a closer look at where to invest to help take your team's skills to the next level.


Fill out the form today to instantly get your report!


Are you prepared to take on 2018's top customer service challenges? The Contact Center & Customer Service Summit, taking place November 12-13 in Austin, is here to help. And, great news--your registration is complimentary!


Don't miss your opportunity to join the nation's top professionals for 2 days of networking, learning, and sourcing solutions for your company. 


Your VIP invite includes executive hotel accommodations, meals and refreshments, and event workshops. Mention BEYOND when registering and receive complimentary hotel accommodations for both Sunday and Monday nights. 


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