RESOURCE HUB
Sponsored By Centrical
Enterprise gamification for contact centers
Now, more than ever, its super important to keep employees connected, engaged and aligned. Gamification is a powerful mechanism that, when done right, offers daily opportunities for recognition, keeps agents connected with their goals and their teammates, and even helps line-managers become better coaches.
Customer Contact in a COVID-19 World
As organizations scramble to adapt to the new reality we are all living in, their contact center has become more important than ever.
